Privacy Policy

Last updated: March 22, 2026

Pack Runner ("we", "us", "our") operates packrunner.ca and related services. Pack Runner is a trail running and dog walking service based in North Vancouver, BC. This policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect the following types of information:

Information you provide: Name, email address, phone number, and other contact details when you reach out to us, book a service, or create an account.
Health and fitness data from wearable devices: If you connect a wearable device (such as a Garmin device) to our services through the Garmin Connect API, we may access activity data including steps, heart rate, GPS routes, distance, elevation, pace, sleep data, and other fitness metrics you authorize. This data is only accessed with your explicit consent and is used solely to enhance the Pack Runner service experience (see Section 2 and 3 for details).
Pet and session data: Pet profiles, walk and run GPS routes, session notes, photos, and scheduling information.
Usage data: We collect anonymized analytics about how you use our website (pages visited, time on site). We do not use third-party tracking cookies.
Device information: Browser type, operating system, and IP address for security and service improvement.

2. How We Use Your Information

To provide, personalize, and improve our trail running and dog walking services
To display your fitness and activity metrics in session reports and personalized dashboards, so you can see how your dog's walks and runs are going
To track and report on Pack Runner sessions: distance covered, pace, routes, elevation, and activity summaries
To correlate wearable fitness data (e.g., Garmin Connect) with session data to provide richer activity reports for clients
To communicate with you about bookings, schedules, and service updates
To ensure the security of our platform

3. Third-Party Integrations (Garmin Connect API)

Our services integrate with the following third-party platforms:

Garmin Connect: With your explicit authorization via OAuth, we access fitness and health data through the Garmin Connect API. We use this data to:
- Record GPS routes, distance, pace, and elevation for dog walking and trail running sessions
- Provide clients with detailed activity reports showing what happened during their dog's session
- Track heart rate and exertion data to monitor session intensity
We only request the minimum data scopes necessary to provide these features. We do not access or store data beyond what is needed for the services described above. You can revoke Pack Runner's access at any time through your Garmin Connect account settings.
Mapping services: We use mapping APIs to display routes and location data. GPS data from walks and activities is stored securely and never shared publicly without your consent.

4. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security practices including:

TLS/SSL encryption for all data transmission
Encrypted database storage
Access controls and authentication
Regular security audits

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

With your explicit consent
To comply with legal obligations
To protect our rights and safety

Garmin Connect data is never shared with third parties, used for advertising, or sold. It is used exclusively to deliver the Pack Runner service features described in this policy.

6. Artificial Intelligence and Automated Data Processing

Pack Runner does not use artificial intelligence (AI), machine learning, or automated decision-making to process your personal data or Garmin Connect data. Specifically:

We do not use your data for AI model training, fine-tuning, or development.
We do not use machine learning algorithms to profile users or make automated decisions about you.
We do not feed your health, fitness, or personal data into any AI system, large language model, or neural network.
We do not share your data with third parties for AI or machine learning purposes.

All data processing is performed through standard software operations (database queries, calculations, and report generation) without AI involvement. If this changes in the future, we will update this policy and notify affected users before any AI-based processing begins.

7. Your Rights

You have the right to:

Access, correct, or delete your personal data
Withdraw consent for data processing at any time
Revoke third-party integrations (e.g., Garmin Connect) at any time
Request a copy of your data in a portable format
Opt out of non-essential communications

8. Data Retention

We retain your data only as long as necessary to provide our services. When you delete your account or revoke access, your data is removed from our active systems within 30 days. Garmin Connect data is deleted immediately upon revocation of access.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact

Questions about this policy? Contact us:

Lee Buckley
Pack Runner
operations@packrunner.ca
North Vancouver, BC, Canada